Why not say Hello, Hallo, Hola, Salut, Salam, Gutentag or 你好?
Feel free to contact us about your delivery, our products or anything else via the contact form or send us an email to:
NEW! - SEND US A WHATSAPP MESSAGE DURING WORKING DAYS:
Monday - Friday | 09:00 - 18:00 online
Saturday & Sunday | offline
1014 AN - Amsterdam
btw nr: NL001601774B53
kvk nr: 71337938
Complaints, klachten, quejas, des plaintes , beschwerden?
It is of course annoying if you have a complaint about our products and/or services. We would like to help you further and offer a desired solution. You can email to:
Our employees of the complaints department will review the complaint and try to resolve the complaint to everyone's satisfaction.
After receipt of your complaint you will receive a confirmation from us.
We will answer your complaint within 14 days of receipt, if it needs more time, we will inform you.
If you do not appreciate this, you can always contact the mediation department of Stichting Webshop Keurmerk to which we are affiliated. They will then mediate https://www.keur.info/nl/consumenten/klacht/
From 15 February 2016 it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at (http://ec.europa.eu/odr .) If the complaint is not yet being handled elsewhere, you are free to deposit the complaint via the European Union platform.